Return Policy — Reserve Selects

The short version

• Vinyl: returnable within 30 days of delivery, sealed and in original condition. Opened vinyl is final sale — non-returnable and non-refundable.
• Coffee, tea & wine: final sale — non-returnable and non-refundable. Wrong or damaged on arrival? We'll make it right.

The details

Vinyl records

sealed records in original condition can be returned within 30 days of delivery for a full refund of the item price. Opened vinyl is final sale — non-returnable and non-refundable.

Coffee, tea & wine

final sale — non-returnable and non-refundable (perishable goods; wine is also restricted by alcohol regulations). The only exceptions: if we sent the wrong item, or if it arrives damaged, email hello@reserveselects.com within 7 days of delivery and we'll replace it or refund you.

Merch & accessories

unused, unwashed merch in original condition: returnable within 30 days of delivery.

How to start a return

email hello@reserveselects.com with your order number and what you'd like to return.

Return shipping

you cover return shipping unless the return is our mistake (wrong item sent, damaged, or defective). Original shipping charges are non-refundable, except when the return is our error.

Refunds

once your return arrives and checks out, we refund your original payment method. Refunds typically post within 5–10 business days, depending on your bank.

Exchanges

we don't do direct exchanges — return the item for a refund, then place a new order for the replacement. That keeps inventory straight across our suppliers.